WHAT TIME CAN I CHECK-IN / CHECK-OUT?
You can check-out in the morning between 8 AM and (not later than) 10:30 AM.
WILL I BE REQUIRED TO SHOW AN IDENTITY DOCUMENT?
CAN I LEAVE MY LUGGAGE IN STORAGE DURING THE CHECK-OUT DAY?
The day you check-out you can live your luggage in storage for the whole day at our structure with no extra charge.
CAN UNDERAGE GUESTS STAY ON THEIR OWN?
Underage guests can only stay if accompanied by their parents.
DO YOU PROVIDE ROOM CLEANING DAILY?
Every room gets cleaned daily, sheets are changed every 3 days (in case of longer stays) while towels are changed at the guest’s option.
HOW CAN I BOOK A ROOM?
In the Booking section of our website you can enter the chosen date for your stay and in a very short while you will receive an e-mail answer concerning the room’s availability in the requested date(s) as well as the total corresponding price.
HOW DO I CONFIRM MY RESERVATION AFTER I'VE RECEIVED NOTICE OF THE ROOM'S AVAILABILITY?
Then you’ll be sent a link to complete the payment of the deposit (30% of the total amount) which can be easily done through your credit card or bank transfer.
SOME SETBACK HAS OCCURRED AND I WON'T BE ABLE TO TRAVEL IN THE DAYS OF MY RESERVATION. WHAT CAN I DO?
If you cancel earlier than 30 days before the check-in date you will get the entire deposit back.
Otherwise you’ll just be granted a voucher of the same amount to be used for a future reservation.
In case of a Non-Refundable reservation, you’ll be granted a voucher of the same amount to be used within 6 months.
IS IT BETTER TO DIRECTLY BOOK THROUGH YOUR WEBSITE?
Best rate guaranteed!
CAN I CHANGE THE DATES OF MY RESERVATION?
Just give us a phone call or send us an e-mail.
Once we’ve made sure the new requested dates are available we’ll update your reservation.
HOW MANY DIFFERENT RATES ARE AVAILABLE?
I NEED MORE INFORMATION ABOUT THE STANDARD RATE'S CONDITIONS
If you pick this one, you will pay the 30% of the total amount when you book your room and then pay the rest at the end of your stay.
If you pick the Standard rate but can’t come in the requested dates, you can cancel earlier than 30 days before the check-in date and get the entire deposit back.
Otherwise you’ll just be granted a voucher of the same amount to be used for a future reservation.
I NEED MORE INFORMATION ABOUT THE NON-REFUNDABLE RATE'S CONDITIONS
If you pick this option you will pay the total amount in advance when you book your room (either through credit card or bank transfer).
If you need to cancel your reservation, you’ll be granted a voucher of the same amount to be used within 6 months.
WHAT IS THE RATE FOR A ROOM?
Just use the dedicated form and you’ll know the best rate available.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Cash
- Credit card (Visa, Mastercard, Maestro, Pago bancomat, JCB, Unionpay)
- Bank transfer
- Paypal
WHAT ARE YOUR MEASURES IN REGARD OF THE COVID-19 EMERGENCY?
DOES YOUR STRUCTURE PROVIDE PROTECTIVE DEVICES AND EQUIPMENT?
We provide sanitising gel and disposable gloves, and we can also provide face masks upon request with no extra charge.